Delivery
Where orders ship from, how long they take, what they cost, and what happens at the border.
Questions about anything on this page:
support@aiivanta.shop
All prices and delivery charges on this site are in pounds sterling (GBP). We ship worldwide.
Where your order ships from
AIIVANTA does not operate its own warehouse. Orders are fulfilled by the clothing suppliers we buy from, and a parcel may be dispatched from outside the United Kingdom. We say this plainly because it affects how long delivery takes and whether you are charged duty on arrival.
Processing time
Orders are checked and passed to the supplier within 2 working days of payment clearing. Working days are Monday to Friday, excluding bank holidays in England and Wales. You receive an email when the order is placed and a second email with tracking when the parcel leaves.
Delivery times and charges
Estimates below run from dispatch, not from the moment you order. Add the processing time above.
| Destination | Estimate | Charge | Free over |
|---|---|---|---|
| United Kingdom | 8–16 working days | £3.95 | £60 |
| Ireland and EU | 10–20 working days | £7.95 | £90 |
| United States and Canada | 10–22 working days | £9.95 | £110 |
| Rest of world | 12–25 working days | £11.95 | £130 |
The exact charge for your address is calculated at checkout before you pay. These are estimates given in good faith, not guaranteed dates; customs inspections and carrier delays sit outside our control.
Import duty, tax and customs
Orders delivered outside the United Kingdom, and orders dispatched to the UK from abroad, may attract import duty, VAT or a customs handling fee on arrival. These charges are set by the destination country, are not included in the price you pay us, and are payable by you as the importer before the carrier will release the parcel.
We cannot tell you in advance what a given country will charge. If you are unsure, check with your local customs authority before ordering. We do not mark parcels as gifts and we do not understate their value on customs paperwork.
Destinations we cannot ship to
We ship to most countries, but not to addresses in territories subject to UK export sanctions, and not to PO boxes or forwarding addresses where the carrier will not obtain a delivery signature. If your country is not selectable at checkout, that is why. Email support@aiivanta.shop and we will tell you whether there is another route.
Tracking
Every parcel is sent with tracking. You receive the number by email when the parcel is dispatched. International tracking can go quiet for several days while a parcel is in transit between carriers — that is normal and does not mean the parcel is lost.
If a parcel is late or does not arrive
Email us. We treat a parcel as lost once it is 10 working days past the top of its estimate, and at that point we will either resend it or refund it in full, whichever you prefer. You do not have to chase the carrier yourself.
Wrong or incomplete address
We can change a delivery address up until the order is passed to the supplier — in practice, the first two working days. After that the parcel is in the carrier’s hands. If a parcel is returned to the supplier because the address was wrong or nobody was available to receive it, we will refund the goods but not the original delivery charge.