Contact

One address, answered by a person, within one working day.

Send us a message

If you are writing about an order, include the order number — it is in your confirmation email and starts with a hash.

Customer service

Answered by a person, within one working day, Monday to Friday, excluding bank holidays in England and Wales.

What to write about

Before you buy
Measurements, how many layers a skirt has, what a piece is made from, whether it will reach you by a date.
An existing order
Where it is, changing the address within the first two working days, cancelling before dispatch.
Returns
Email us and we send the return address the same working day.
Complaints
Put "complaint" in the subject line. Acknowledged within one working day, answered within five.
Your data
Copies, corrections and deletion requests to the same address.

AIIVANTA trades online only, at aiivanta.shop. We do not operate a shop you can visit and we do not take orders or enquiries by telephone.